Both licensed and non-licensed customers are eligible to purchase from Avicenna Pharmaceutical. However, only licensed healthcare providers (such as pharmacies, hospitals, and medical clinics) are authorized to purchase the following regulated products:
Prescription (Rx) medications
Injectable products
Controlled substances (where permitted)
Vaccines and biologics
Specialty medications
Cold-chain pharmaceuticals
Non-licensed customers may purchase approved over-the-counter (OTC) products, health supplements, personal care items, and other general healthcare products, as permitted by law.

Yes, Avicenna Pharmaceutical operates under all required national and regional licenses, and strictly adheres to Good Distribution Practices (GDP) and all applicable health authority regulations.

To open an account, you’ll need to complete our customer application form, provide valid licensing documents, and undergo verification. You can begin the process by contacting our customer service at sales@avicenna-pharma.com.

Minimum order quantities (MOQs) vary by product. Please refer to your dedicated account manager or product catalog for specifics.

Yes. Registered clients can access our secure online ordering platform to browse products, place orders, and track shipments. We also accept orders via email or phone.

Our catalog includes:
Prescription (Rx) medications
Over-the-counter (OTC) drugs
Specialty pharmaceuticals
Vaccines and biologics
Controlled substances (where permitted)
Temperature-sensitive medications

Yes. Avicenna Pharmaceutical is equipped with cold storage and validated transport systems to handle temperature-sensitive and specialty drugs safely.

We offer next-day, 2-day, and standard delivery options, with urgent same-day delivery available in select regions. All shipments are tracked and managed under GDP protocols.

Yes, we deliver throughout the country. For international distribution, please contact our regulatory affairs team.

All shipments follow GDP standards. Cold chain products are shipped in temperature-controlled packaging with monitoring devices to ensure safe transit.

Returns are accepted for eligible products such as damaged goods, incorrect shipments, or recalled items. Cold-chain and controlled substances are non-returnable unless the error is on our part. All returns require prior authorization.

Contact our Quality Assurance team immediately at qa@avicenna-pharma.com. We investigate all reports promptly in coordination with manufacturers and regulatory bodies.

In the event of a recall, we immediately notify affected customers and follow strict recall protocols to remove affected products from circulation.

We accept electronic funds transfer (EFT), bank wire, and major credit cards (for approved accounts). Net payment terms are available upon approval.

Yes. Registered customers can log in to their account portal to view invoices, payment history, and transaction details.
istory online?

Absolutely. We only work with authorized manufacturers and vetted wholesalers to ensure product authenticity, traceability, and regulatory compliance.

We are GDP-certified and operate under valid pharmaceutical distribution licenses issued by the appropriate regulatory bodies.

📧 Email: support@avicenna-pharma.com
☎️ Phone: +1 (XXX) XXX-XXXX
🌐 Website: www.avicenna-pharma.com

Yes. Each customer is assigned a dedicated account manager to assist with product selection, order processing, and ongoing support